Delete your Fridgeful account
Delete in the app (fastest)
- Open Fridgeful and sign in.
- Tap You in the bottom bar.
- Tap Delete account, then confirm.
Your account is deleted right away and you are signed out on all devices.
Can’t open the app?
Email Hexasolutionsapp@gmail.com from the email address on your account, with the subject “Delete my Fridgeful account.” If you signed in with Apple and hid your email, tell us that, and we’ll help you verify your account. We complete requests within 30 days and confirm by email.
Cancel your subscription first. Deleting your account does not cancel a Fridgeful Plus subscription, because Apple or Google bills it. Cancel on iPhone in Settings > your name > Subscriptions, or on Android in Google Play > Payments & subscriptions > Subscriptions.
What we delete
- Your account and sign-in details
- Your profile, diet and allergy preferences
- Your fridge items, scan history, saved recipes and cooking stats
- Your remaining free and pack scans (these can’t be restored or refunded)
- Your push notification token
Data is removed from our active systems within 30 days and from backups within 90 days.
What we keep, and for how long
- Purchase and credit records needed for accounting, tax, fraud prevention and legal obligations, kept only as long as those obligations require.
- Support messages for up to 2 years after the request is closed.
- Anonymous, aggregated statistics that can’t identify you.
- Apple and Google keep their own purchase records under their privacy policies.
Fridge photos are never stored, so there are none to delete. See our Privacy Policy for details.