Privacy Policy
This Privacy Policy explains how Hexa Solutions (“Hexa Solutions,” “we,” “us”) collects, uses, shares and protects information when you use the Fridgeful mobile app and website (together, the “Service”). It also explains the choices and rights you have.
- Information we collect
- How we use information
- Fridge photos and AI processing
- Advertising
- How we share information
- Your choices
- US state privacy rights
- Notice at collection
- How long we keep information
- Security
- Children
- Changes to this policy
- Contact us
1. Information we collect
Information you give us
- Account information: your name and email address, and an identifier from Apple or Google if you sign in with them. If you use Sign in with Apple and hide your email, we receive a private relay address. If you sign up with email, your password is handled by our authentication provider; we never see it.
- Fridge photos: photos you take in the app to scan your fridge.
- Fridge and recipe data: the ingredients in your fridge, expiry dates, saved recipes, meals you mark as cooked.
- Diet and allergy preferences: if you choose to add them, so we can filter recipes.
- Support messages and reports: what you send us through the support form, email, or “Report a problem with this recipe.”
Information collected automatically
- Device and app data: device model, operating system, app version, language, time zone, and crash and performance reports.
- Usage data: features you use, such as scans, recipes viewed, and purchases started or completed.
- Identifiers: app instance IDs, a push notification token if you allow notifications, and, only if you allow it, your device’s advertising identifier (IDFA on iOS, Advertising ID on Android).
- Network data: IP address, which our providers may use to estimate your general location (city or region) for security and ads.
Information from others
- Purchases: Apple or Google processes your payment. We receive purchase details (product, price, dates, renewal status) through our subscription provider, RevenueCat. We never receive your card number.
- Sign-in providers: Apple or Google share your name and email (or relay email) when you sign in with them.
2. How we use information
- To provide the Service: detect ingredients, suggest recipes, save your fridge and recipes, and sync them across your devices.
- To manage your account, scans, subscriptions and scan packs.
- To send expiry reminders and service messages if you turn them on.
- To show ads to users without a Fridgeful Plus subscription.
- To answer support requests and review recipe reports.
- To keep the Service secure, prevent fraud and abuse (for example, misuse of free scans), and fix problems.
- To understand how the Service is used and improve it.
- To comply with law and enforce our Terms of Service.
We use diet and allergy preferences only to filter and adjust recipe suggestions. We never use them for advertising and never share them with ad partners.
3. Fridge photos and AI processing
When you scan, your photo is sent securely to our servers and processed by an AI service from Google Cloud to identify the food items. The photo is used only for that scan. We do not store your photos after processing, and we do not use them to train AI models. We keep the list of detected items and the recipes generated for you.
AI can make mistakes. Always check detected items, ingredients and allergens yourself. See our Terms of Service.
4. Advertising
Free users and scan pack users see ads served by Google AdMob. Fridgeful Plus subscribers don’t see ads.
- Personalized ads: if you allow it, AdMob may use your device’s advertising identifier and information about your app use to show ads more relevant to you.
- Non-personalized ads: if you opt out, ads are based on general context instead, but some data (such as IP address and device type) is still used to deliver ads, measure them and prevent fraud.
- On iOS, the app asks for permission before your advertising identifier can be used for tracking. You can change this in your iPhone’s Settings > Privacy & Security > Tracking.
- You can change your ad choices at any time in the app under You > Your privacy choices.
Learn more about how Google uses data: policies.google.com/technologies/partner-sites.
5. How we share information
We share information only as described here:
- Service providers who process data for us under contract:
- Google (Firebase: authentication, database, cloud functions, analytics, crash reporting, notifications, app integrity checks; Google Cloud AI for photo and recipe processing)
- RevenueCat (subscription and purchase management)
- Email delivery for support replies
- Advertising partners: Google AdMob and, if we add them later, other ad networks it works with, as described in section 4.
- App stores: Apple and Google, to process purchases and app distribution.
- Legal and safety: when required by law, or to protect the rights, property or safety of users, Hexa Solutions or others.
- Business transfers: if Hexa Solutions is involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal, subject to this policy.
- With your consent, for example when you share a recipe card.
We do not sell your personal information for money. However, allowing ad partners to use identifiers to personalize ads may be considered a “sale” or “sharing” of personal information, or “targeted advertising,” under some US state laws. You can opt out as described below.
6. Your choices
- Personalized ads: You > Your privacy choices in the app. On iOS, also Settings > Privacy & Security > Tracking. On Android, you can delete or reset your Advertising ID in your device settings.
- Notifications: turn expiry reminders off in the app or in your device settings.
- Diet and allergies: edit or remove them at any time in the app.
- Delete your account: You > Delete account in the app, or follow the steps on our account deletion page.
7. US state privacy rights
Depending on where you live (for example California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia and other states with consumer privacy laws), you may have the right to:
- Know and access the personal information we have about you, and get a copy in a portable format
- Correct inaccurate information
- Delete your information
- Opt out of the sale or sharing of personal information and of targeted advertising
- Limit the use of sensitive personal information, where applicable
- Appeal our decision if we deny your request
- Not be discriminated against for using these rights
How to make a request: use the in-app options above, or email Hexasolutionsapp@gmail.com with the subject “Privacy request” and the email address on your account. We may need to verify your identity before acting on a request. You can use an authorized agent; we may ask for proof of their authority. We respond within 45 days, or tell you if we need more time as the law allows. To appeal a decision, reply to our response with the subject “Privacy appeal.”
Our website does not use tracking cookies. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request for that browser.
8. Notice at collection
This table summarizes the categories of personal information we collect, as described in California law.
| Category | Examples | Purpose | Disclosed to | Sold or shared? |
|---|---|---|---|---|
| Identifiers | Name, email, account ID, advertising ID, IP address | Account, security, ads, analytics | Service providers, ad partners | Advertising ID and IP may be shared for personalized ads, unless you opt out |
| Commercial information | Subscriptions and scan packs purchased | Provide purchases, support | Service providers, app stores | No |
| Internet or app activity | Features used, scans, recipes viewed, crash logs | Run and improve the Service, ads | Service providers, ad partners | Ad interaction data may be shared, unless you opt out |
| Approximate location | City or region from IP address | Security, ads | Service providers, ad partners | May be shared for ads, unless you opt out |
| Photos | Fridge photos | Detect ingredients | Service providers (AI processing) | No. Not stored after processing |
| Preferences and inferences | Fridge contents, saved recipes, diet and allergy preferences | Provide recipes | Service providers | No. Never used for ads |
Sources: you, your device, sign-in providers, app stores and RevenueCat. Retention is described in section 9.
9. How long we keep information
- Photos: deleted immediately after processing.
- Account, fridge, recipes and preferences: until you delete them or your account.
- After account deletion: removed from our active systems within 30 days, and from backups within 90 days.
- Purchase and credit records: kept as long as needed for accounting, tax, fraud prevention and legal obligations, then deleted.
- Support messages: up to 2 years after the request is closed.
- Analytics and crash data: kept by our providers according to their retention settings, which we set to the shortest practical period.
10. Security
We use encryption in transit, access controls, app integrity checks and limited staff access to protect your information. No system is completely secure, so we can’t guarantee absolute security. If we learn of a breach that affects you, we will notify you as required by law.
11. Children
Fridgeful is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us information, contact us and we will delete it.
12. Where we process data
Hexa Solutions is based in India. We store and process your information in the United States, on Google Cloud and Firebase servers. If you use the Service from outside the US, your information is transferred to and processed in the US. Our team in India may access it only as needed to run the Service and provide support.
13. Changes to this policy
We may update this policy. We will change the effective date above and, for material changes, notify you in the app or by email before they take effect.
14. Contact us
Hexa Solutions
Surat, Gujarat, India
Email: Hexasolutionsapp@gmail.com