Fridgeful support
Email Hexasolutionsapp@gmail.com, or in the app go to You > Contact support so we automatically get your app version and device. Please don’t send passwords or payment details.
Scans
How many free scans do I get?
2 free scans when you create an account (after you verify your email, if you signed up with email). After that, scans come from Fridgeful Plus or a scan pack. Free users can also watch a short ad for 1 scan, once a day, when that offer is available.
A scan failed. Did I lose it?
No. If a scan fails on our side, it’s returned to your balance automatically.
The app detected the wrong items.
Tap any detected item to rename or remove it, or add items by hand, before finding recipes. Good light and an open, uncluttered shelf view help. Editing items never uses a scan.
Subscriptions and purchases
How do I cancel Fridgeful Plus?
iPhone: Settings > your name > Subscriptions > Fridgeful. Android: Google Play > Payments & subscriptions > Subscriptions > Fridgeful. Cancel at least 24 hours before renewal. You keep Plus until the end of the paid period.
How do I get a refund?
Apple and Google handle payments, so refunds are requested from them: for Apple at reportaproblem.apple.com, and for Google Play through your Play order history. We’re happy to help if something went wrong; email us.
I bought something but don’t see it.
Make sure you’re signed in to the same Fridgeful account, then tap Restore purchases on the Plus screen or under You. Scan packs can take a few seconds to appear. Still missing? Email us with the date of purchase.
I have a new phone.
Sign in with the same method (Apple, Google or email). Your fridge, saved recipes, scans and subscription come with your account.
Privacy and your account
Change ad choices under You > Your privacy choices. To delete your account, see Delete your account. To make a privacy request, see our Privacy Policy.
Report a recipe
If a recipe seems unsafe or wrong, open it and tap Report a problem with this recipe. Our team reviews every report.